Something needs sorting now

Every Wildfortune Casino question has a route

Live chat, e-mail and phone reach our team 24 hours a day, 7 days a week, with replies timed from three minutes.

Start live chat Licensed and audited since 2010

Paid today

298,021 A$

8,067 Playing now

Licensed operatorOGL/2010/5983/767 issued by Gaming Control Board Curaçao

Fast withdrawalsAverage payout in 8 minutes, up to A$84,000 per transaction

Data protectionTLS 1.3 encryption and eCOGRA audit certification

Stuck mid-session

Waiting on an answer that matters

After a minute here you will know which channel fits your question and how long each one takes.

Slow queue? Skip it

Chat suits anything urgent or account-related, and a person picks up in about 3 minutes, day or night. Keep your player email handy so the agent can find you straight away.

Open chat

Proof that stays on record

Write to [email protected] for screenshots, statements and anything that needs a paper trail. Answers typically land within 4 hours, so send the detail in one message rather than several.

Write to us

When typing gets you nowhere

Call +61 2 0287 7941 (AEST) when talking beats typing, such as a stuck withdrawal or a login you cannot recover. Someone normally answers in about 1 minute, at any hour.

Call support

Closer than you think

Australian players, clear supervision

Australian players get the same plain answers, the same 24 hour team and the same Curaçao supervision as everyone else.

Reaching us

Australian phone+61 2 0287 7941

Support time zoneAEST

LanguagesEnglish, German, French, Spanish

Support e-mail[email protected]

Supervision

Supervisory authorityGaming Control Board Curaçao, license OGL/2010/5983/767

Getting help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Gather these five things before you get in touch

Grabbing these five details first means support can act on your question straight away.

Your registered e-mail address
Your account username or ID
The payment method you used
Any screenshot of the problem
The time the issue happened

Five inboxes, one brand

Your question probably has its own inbox

Choosing the matching inbox removes the worry that your message sits unread while the wrong team forwards it.

Account help

Support team, everyday questions[email protected]

Verification desk, ID and address checks[email protected]

Money matters

Payments desk, deposits and withdrawals[email protected]

Other requests

Complaints team, disputes and escalations[email protected]

Privacy desk, data access and deletion[email protected]

Partnerships desk, affiliates and media[email protected]

Operator details

Not an anonymous site, a licensed one

Read this and you will know exactly which company holds your account and under which licence.

The company

Legal nameWildfortune Casino N.V.

Company number921047 (Curaçao)

Registered addressSchottegatweg Oost, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2010/5983/767

Written contact

Support e-mail[email protected]

You need an answer now

You are waiting for a reply

This settles how long you will wait on each channel before you pick one.

Live chat

Live chat hours24 hours, 7 days

Chat first reply3 minutes

Times shown inAEST

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+61 2 0287 7941

Phone wait1 minute

Before you reach out

Read this before you write

Clear answers first, because Wildfortune would rather you had facts than a reply in a queue.

trustWhere does Wildfortune Casino get its licence from?+

Wildfortune Casino N.V. holds licence OGL/2010/5983/767 from the Gaming Control Board Curaçao, company number 921047. You can check those details whenever you like.

trustWhat if I only speak Spanish or German?+

Help comes in English, German, French and Spanish, so you can raise a question in whichever reads easiest. An agent answers in your language around the clock.

trustCan I get verified the same day?+

Most checks wrap up within eight hours once your proof of identity, address and payment method are in. Sending clear photos on the first try keeps it near that mark.

trustWhere do I get help at 3am on a Sunday?+

Live chat and phone run 24 hours a day, seven days a week, Australia time, so late nights and weekends are covered. Someone is there at 3am on a Sunday.

trustWhat if I am not happy with the answer?+

If a reply leaves you unhappy, ask for it to be escalated, and [email protected] takes it from there. A complaint still unresolved can go to the Gaming Control Board Curaçao.

trustCan I have my personal data erased?+

You can request either a copy of your data or its deletion by writing to [email protected]. The team confirms what is held and handles the request from there.

Past the point of controls: help that is not ours

Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register all work independently of us and cost nothing. Their people are trained for exactly this conversation, and you do not need our permission to call.

Gambling Help Online. Free counselling and practical advice, online and by phone, for anyone worried about their own betting or someone else's.

Lifeline Australia. A crisis line for the moments when distress feels too heavy to carry alone, answered by trained supporters at any hour.

BetStop National Self-Exclusion Register. One sign-up blocks you from gambling services across Australia, and it keeps your details away from operators who market to players.

Four steps up

What happens if you are not happy?

This lays out the path from a first complaint to the regulator when a reply falls short.

What goes in the complaint?

Send your complaint to [email protected] with the details and any evidence. Support logs it and confirms it has been received.

Read the reply first

Wildfortune Casino replies with a written answer, usually within the time frame set for e-mail. Read it before deciding your next move.

Wildfortune Casino escalates

If the answer does not resolve things, ask for a manager review. A more senior staff member re-examines the case and responds in writing.

Wildfortune Casino regulator step

Still unresolved after that, you can take the matter to the Gaming Control Board Curaçao, the regulator named on this page.